Loveless Galleries
Merchant Policies
If you are not 100% satisfied with your purchase, contact us toll free or via e-mail and inform us of why you are not satisfied with your product(s). If there is no damage to your purchase and funds have been collected, you will not receive a refund. If the item is damaged, you must return the item within ten (10) days in its original packaging and there should be no damage to the products(s). You will be responsible for the shipping fees for the return of the items. There are no refunds on open or limited edition prints, portraits, deposits for portraits, custom framing, calendars, statues, canvas transfers, bible covers, tapestries and/or throws. All sales are final. If you find a print somewhere else that is cheaper and you have placed your order, the order is still final. Prices are subject to change without notice. If you purchase a limited edition and the price is higher, you will be informed of the price change and are expected to pay the difference via your credit card. Always call Loveless Galleries first before making a purchase to make sure of the price and availability; especially to limited editions and statues.
Copyright 1999, Loveless Galleries. It is unlawful to use any artwork from this site for personal or business use. You must contact our offices to get permission to use artwork of James Loveless. All other work at this site is totally prohibited.
Confidentiality: This is a secure website, we do not sell or give your personal information to anyone. We use PayPal to collect funds for the purchases you make at this site. We DO NOT ever see your credit card information and therefore your financial information is kept confidential.
Loveless Galleries goes the extra mile to carefully package and ship every item. Our delivery policy means that we will choose the best available carrier in your area to deliver your order.
* Orders going to Alaska, Hawaii, Puerto Rico, U.S. Possessions, Canada, APO or FPO addresses are always shipped by air.
* We ship most items through the United States Postal Service, and they will be delivered with your regular mail. Some items may be shipped via United Parcel Service, Federal Express or other independent carriers.
* When your order ships, you will receive a shipping confirmation via e-mail. This will contain tracking information for your order. Please note, some carriers do not provide Loveless Galleries with tracking information, but we will inform you that your payment has been received.
*If products are not available at the time of your purchase, we will notify you of delays in shipping.
We cannot ship glass through UPS and Federal Express will always be used to ship framed art prints with. Let us know if you prefer Plexi-glass instead of regular glass for your framed prints. Plexi-glass costs a bit more, but it is very light in weight. You will receive another invoice to pay for the request to have Plexi-glass.
*Please inform us if you do not want your orders to be left at the door when shipped. You may elect to have a note left on your door and you can pick our items up at the nearest United States Post Office, UPS or FedEx location. If you do not indicate whether you want the items to be signed for; they will automatically be left at your door.
*You may also opt to have your deliveries shipped to your place of employment or a friend or relative that will be available to sign and accept your shipment. Please send a separate e-mail for this specification or when you check out, include alternate shipping address at PayPal shopping cart (Special Shipping Specifications) section.
* We'll notify you if additional charges are required for deliveries outside the Continental United States. You may also be required to pay duty or taxes in those destinations.
* Some items that are ordered together may ship separately which means you will be contacted to add additional shipping for the other items. Statues, magnets, calendars and prints may all come from separate suppliers and you will be contacted if additional shipping fees will apply.
International Shipping Fees: There will be an additional charge to what was paid when your order was placed. We will contact you via e-mail to inform you of the total shipping fees and will need you to give your credit or debit card information so you can be charged for the difference by telephone. If you have an APO address, please use that address when shipments are to be made outside of the Continental United States.
When making all purchases, please indicate if the billing address is different from the shipping address.
If you questions have not been answered, please call: 817-841-7625.
Research Fees: There will be a research fee assessed for Loveless Galleries to find a print that you are seeking. If we find the print, the small research fee of $10.00 will go toward the purchase of the print and if we cannot find it, the $10.00 will be on file for your next purchase. You should contact Loveless Galleries and give your debit or credit card number for the $10.00 research fee and every attempt will be made to find the print you are looking for. It also helps if you have the artist's name, the size of the print, and a description of how the print looks before requesting research. Remember, if you cannot find what you are looking for, you can always mail or e-mail a photograph of the concept to Loveless Galleries and we can paint an original of that concept for you. Please visit our portrait page for samples of our work. Each concept is created on an individual basis, and the price will reflect the detail requested in your project.
Return Policy:
Shipping Policy:
Confidentiality Policy:
Copyright Policy:
Two Step Process to buy framed prints:
Purchase your prints today, either on-line (the gold Buy Now link) or by calling our office at: 817-841-7625; schedule the payment date and your credit card will be debited for the balance. You can use your paycheck or tax refund to make sure the balance clears on the date you specify. You will receive an e-mail of the tracking number, so you will know exactly when to expect your framed art print. Please note, that the date you give cannot be changed; so be specific as to the date before placing your order. Loveless Galleries appreciates your business. Allow 3-6 weeks for completion of framing jobs. Offer ends, May 30, 2012.
Framing:
In order to purchase prints framed, click on the drop menu and you will be able to purchase your prints framed. The first price reflects the print costs. The second price is for the wood frame. Sometimes we offer different color frames; but is you prefer another color, just call us. Please be advised that the total cost for the framed prints, includes the cost of the print, so you do not have to purchase the print price and the framed price together. Shipping fees and sales tax fees are calculated when you check out. When you phone in your orders; shipping fees and sales tax will be added manually.
Framed print pricing includes the print, matting, glass, frame, dust cover and wire, screws, hangers and shipping costs. Your prints will be securely packaged so as not to cause breakage to the glass. If your framed prints are broken during shipping, call us within ten days of receipt and we will give you the instructions on returning the damaged items and how we will work to replace those goods.
To determine the size of framed prints; call us and we will give you the dimensions of framed prints. Please have the title of the print and the size available. Call to find out how long it takes to frame prints.
If you purchase a print unframed and then decide to have the print framed; just call us and we will deduct the cost of the print from the remaining price and you will pay the difference. Shipping fees and sales tax will still apply for the final total. For International Shipping pricing, see information listed below.
Lost Prints/Prints Not Received through Deliveries: Please have someone available at the shipping address Monday through Friday between 9:00 a.m. and 3:00 p.m. to accept and sign for your artwork, framed artwork, etc. and on Saturdays between 9:00 a.m. and 130 p.m. If you do not receive your prints within the time frame discussed by Loveless Galleries, you should contact us by e-mail or telephone. Our couriers are the United States Postal Service, UPS or FedEx. If a print has not been delivered, we will contact our courier to find out where the print is. You can also do the same by using the tracking number that is e-mailed to you when a shipment goes out. Refunds are NOT given, for customers that do not make arrangements to pick their print up from the courier or have the courier to deliver the package at a time when you are available. You may also want to have your items shipped to a relative, friend or your job to ensure you receive the package. Refunds are NOT given for customers who who find it inconvenient to make arrangements to pick up their prints if they were not available at the shipping address. See Refund Policy to confirm these procedures.
Thank you,
James & Yvette Loveless
CEO & President
Loveless Galleries
Call: 817-841-7625
Limited Editions:
Loveless Galleries sells limited editions and many times the prices go up and are increased by our suppliers without notice to us. If you purchase a limited edition at Loveless Galleries and we go to our supplier to purchase the artwork and the price has increased, you will receive an invoice to pay the difference that will reflect the increase. All sales are final on limited editions and giclees. If you make a purchase of a limited edition, and find that the price has increased, you will be unable to request a refund. You will be charged for the difference and we will ship the print to you at that time.
